Who do I contact at BrightReach when something breaks?
Where to go when you need a human.
Use the support channel we set up with you during onboarding — that's the fastest way to reach us and it makes sure your request is tracked instead of lost in an inbox. If you're not sure what that channel is, your BrightReach contact can point you to it.
To get the quickest help, include:
- What you're seeing — the actual problem, and where in HubSpot it's happening.
- What you expected instead — that contrast usually points straight at the fix.
- How urgent it is — so we can prioritize honestly.
For common problems, the troubleshooting articles in this knowledge base may get you unstuck faster than waiting on a reply. But when something's genuinely broken or you're unsure, reach out:
By phone — (888) 434-2894
By email — usersupport@brightreachgroup.com
Or fill out a support ticket form: