--- title: I can't log in to HubSpot description: Can't log in to HubSpot? Work through the common causes — email, password, SSO, deactivated user — and when to contact BrightReach. --- [Skip to content](https://support.brightreachgroup.com/kb/knowledge-base/troubleshooting/cannot-log-in#main-content) English Show submenu for translations [![Brightreach Group LOGO](https://support.brightreachgroup.com/hs-fs/hubfs/Brightreach%20Group%20LOGO.png?width=200&height=200&name=Brightreach%20Group%20LOGO.png)](https://www.brightreachgroup.com/?hsLang=en) - [Home](https://www.brightreachgroup.com/) - [ClientReach Portal](https://support.brightreachgroup.com/ClientReach-Portal) - [Billing Portal](https://www.brightreachgroup.com/billing) - [Trust Center](https://www.brightreachgroup.com/trust) Open main navigation Close main navigation - [Home](https://www.brightreachgroup.com/) - [ClientReach Portal](https://support.brightreachgroup.com/ClientReach-Portal) - [Billing Portal](https://www.brightreachgroup.com/billing) - [Trust Center](https://www.brightreachgroup.com/trust) - English Show submenu for translations - [Submit Support Ticket](https://s009g.share.hsforms.com/2NCREhpvGTXCH3ipSMtWoyg) [Submit Support Ticket](https://s009g.share.hsforms.com/2NCREhpvGTXCH3ipSMtWoyg) How can we help? - There are no suggestions because the search field is empty. 1. [BrightReach Group Support](https://support.brightreachgroup.com/kb?hsLang=en) 2. [User Support](https://support.brightreachgroup.com/kb/user-support?hsLang=en) 3. [Troubleshooting](https://support.brightreachgroup.com/kb/user-support?hsLang=en#troubleshooting) # I can't log in to HubSpot ## Common login problems and how to clear them. Most login problems are one of a few common causes. Work through these in order. **Check the basics.** Use the exact email address tied to your HubSpot user, and make sure Caps Lock is off. If your password isn't working, use "Forgot password?" on the login page to reset it (see the FAQ on resetting your password). **Single sign-on (SSO) or Google login.** If your company logs in through Google or SSO, don't use a HubSpot password at all — log in through that provider. If that's failing, the issue is usually on the provider or admin side. **Deactivated or removed user.** If you recently changed roles or your access was being cleaned up, your user may have been deactivated. An admin on your team can confirm and restore it. **Browser gremlins.** A surprising number of login issues clear up by trying a different browser, an incognito window, or clearing your cache. If you've worked through all of these and still can't get in — or the email on your account is no longer valid — reach out to the Help Desk and we'll help you get access back. - [How-To Guides](https://support.brightreachgroup.com/kb/how-to-guides?hsLang=en#main-content) - [Deals & Pipeline](https://support.brightreachgroup.com/kb/how-to-guides?hsLang=en#deals-pipeline) - [Email & Meetings](https://support.brightreachgroup.com/kb/how-to-guides?hsLang=en#email-meetings) - [Reports](https://support.brightreachgroup.com/kb/how-to-guides?hsLang=en#reports) - [Getting Started](https://support.brightreachgroup.com/kb/how-to-guides?hsLang=en#getting-started) - [Lists & Views](https://support.brightreachgroup.com/kb/how-to-guides?hsLang=en#lists-views) - [The Basics](https://support.brightreachgroup.com/kb/how-to-guides?hsLang=en#the-basics) - [User Support](https://support.brightreachgroup.com/kb/user-support?hsLang=en#main-content) - [FAQs](https://support.brightreachgroup.com/kb/user-support?hsLang=en#faqs) - [Troubleshooting](https://support.brightreachgroup.com/kb/user-support?hsLang=en#troubleshooting) - [Getting Help](https://support.brightreachgroup.com/kb/user-support?hsLang=en#getting-help) - [Working With BrightReach](https://support.brightreachgroup.com/kb/working-with-brightreach?hsLang=en#main-content) - [About BrightReach](https://support.brightreachgroup.com/kb/working-with-brightreach?hsLang=en#about-brightreach) - [How We Work](https://support.brightreachgroup.com/kb/working-with-brightreach?hsLang=en#how-we-work) - [Onboarding & Kickoff](https://support.brightreachgroup.com/kb/working-with-brightreach?hsLang=en#onboarding-kickoff) - [Our Method](https://support.brightreachgroup.com/kb/working-with-brightreach?hsLang=en#our-method) - [FAQs](https://support.brightreachgroup.com/kb/working-with-brightreach?hsLang=en#faqs) - [Your HubSpot System](https://support.brightreachgroup.com/kb/your-hubspot-system?hsLang=en#main-content) - [Users & Access](https://support.brightreachgroup.com/kb/your-hubspot-system?hsLang=en#users-access) - [Data & Hygiene](https://support.brightreachgroup.com/kb/your-hubspot-system?hsLang=en#data-hygiene) - [Training & Adoption](https://support.brightreachgroup.com/kb/training-adoption?hsLang=en#main-content) - [Reference](https://support.brightreachgroup.com/kb/training-adoption?hsLang=en#reference) - [Approach](https://support.brightreachgroup.com/kb/training-adoption?hsLang=en#approach) - [Servicing Your Customers](https://support.brightreachgroup.com/kb/servicing-your-customers?hsLang=en#main-content) - [Setting It Up](https://support.brightreachgroup.com/kb/servicing-your-customers?hsLang=en#setting-it-up) - [Day to Day](https://support.brightreachgroup.com/kb/servicing-your-customers?hsLang=en#day-to-day) - [Choosing Your Setup](https://support.brightreachgroup.com/kb/servicing-your-customers?hsLang=en#choosing-your-setup) - [Security & Compliance](https://support.brightreachgroup.com/kb/security-compliance?hsLang=en#main-content) - [HubSpot & HIPAA](https://support.brightreachgroup.com/kb/security-compliance?hsLang=en#hubspot-hipaa) - [HIPAA & Data Protection](https://support.brightreachgroup.com/kb/security-compliance?hsLang=en#hipaa-data-protection) [![](https://support.brightreachgroup.com/hs-fs/hubfs/BRG%20LOGO%202x1.png?width=500&height=250&name=BRG%20LOGO%202x1.png)](https://www.brightreachgroup.com?hsLang=en) BrightReach Group Help Desk End User Support: [usersupport@brightreachgroup.com](mailto:usersupport@brightreachgroup.com)Client Support: [clientrequest@brightreachgroup.com](mailto:clientrequests@brightreachgroup.com) Phone: (888) 434-2894 Hours: M-F 8am - 6pm Eastern Copyright © 2026,