Why can't I see certain records, features, or reports?

If HubSpot looks different for you than for a colleague — missing records, tools, or reports — it's almost always about access and permissions, not a bug.

Your permission level. Users get different levels of access. If you can't see a tool or setting, your role may simply not include it. An admin can adjust your permissions if you genuinely need more.

Record visibility. In some setups, people only see records they own or that are shared with their team. If contacts or deals seem "missing," they may just be assigned to someone else or outside your view.

Subscription. Some tools and reports belong to specific HubSpot tiers. If a feature you read about isn't there, it may not be in your current subscription.

Start by asking your internal admin whether it's a permissions setting. If you're still stuck, or something you used to see has disappeared, reach out to the Help Desk — we set up your access and can quickly tell you whether it's by design or needs fixing.