--- title: Why can't I see certain records, features, or reports? description: Missing records, features, or reports in HubSpot is usually a permissions or visibility setting, not a bug. Here's how to tell. --- [Skip to content](https://support.brightreachgroup.com/kb/knowledge-base/troubleshooting/cannot-see-records-features#main-content) English Show submenu for translations [![Brightreach Group LOGO](https://support.brightreachgroup.com/hs-fs/hubfs/Brightreach%20Group%20LOGO.png?width=200&height=200&name=Brightreach%20Group%20LOGO.png)](https://www.brightreachgroup.com/?hsLang=en) - [Home](https://www.brightreachgroup.com/) - [ClientReach Portal](https://support.brightreachgroup.com/ClientReach-Portal) - [Billing Portal](https://www.brightreachgroup.com/billing) - [Trust Center](https://www.brightreachgroup.com/trust) Open main navigation Close main navigation - [Home](https://www.brightreachgroup.com/) - [ClientReach Portal](https://support.brightreachgroup.com/ClientReach-Portal) - [Billing Portal](https://www.brightreachgroup.com/billing) - [Trust Center](https://www.brightreachgroup.com/trust) - English Show submenu for translations - [Submit Support Ticket](https://s009g.share.hsforms.com/2NCREhpvGTXCH3ipSMtWoyg) [Submit Support Ticket](https://s009g.share.hsforms.com/2NCREhpvGTXCH3ipSMtWoyg) How can we help? - There are no suggestions because the search field is empty. 1. [BrightReach Group Support](https://support.brightreachgroup.com/kb?hsLang=en) 2. [User Support](https://support.brightreachgroup.com/kb/user-support?hsLang=en) 3. [Troubleshooting](https://support.brightreachgroup.com/kb/user-support?hsLang=en#troubleshooting) # Why can't I see certain records, features, or reports? ## When HubSpot looks different for you than for others. If HubSpot looks different for you than for a colleague — missing records, tools, or reports — it's almost always about **access and permissions**, not a bug. **Your permission level.** Users get different levels of access. If you can't see a tool or setting, your role may simply not include it. An admin can adjust your permissions if you genuinely need more. **Record visibility.** In some setups, people only see records they own or that are shared with their team. If contacts or deals seem "missing," they may just be assigned to someone else or outside your view. **Subscription.** Some tools and reports belong to specific HubSpot tiers. If a feature you read about isn't there, it may not be in your current subscription. Start by asking your internal admin whether it's a permissions setting. 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