My emails aren't logging to the CRM

If the emails you send or receive aren't showing up on the contact's timeline, it's usually because the email never made it into HubSpot in the first place. Check these.

Is your email connected? For conversations to log automatically, your email account needs to be connected to HubSpot. If it was never connected — or got disconnected — nothing will log. (See "Connecting Your Email, Domains & Calendar" in Getting Started.)

Are you sending from the right place? Email logs when you send it in a way HubSpot can see — from within HubSpot, or from your inbox with the HubSpot extension or logging address in use. A plain email sent with none of those won't be captured.

Is the contact in the CRM? Email logs against existing contacts. If you're emailing someone who isn't a contact yet, there may be nothing to attach it to.

If your email is connected, you're sending the right way, and the contact exists but activity still isn't logging, reach out to the Help Desk and we'll dig into the connection settings.