--- title: A form isn't creating contacts or I'm not getting submissions description: A form not creating contacts or submissions is usually a publish, notification, or mapping issue. Here's what to check. --- [Skip to content](https://support.brightreachgroup.com/kb/knowledge-base/troubleshooting/form-not-working#main-content) English Show submenu for translations [![Brightreach Group LOGO](https://support.brightreachgroup.com/hs-fs/hubfs/Brightreach%20Group%20LOGO.png?width=200&height=200&name=Brightreach%20Group%20LOGO.png)](https://www.brightreachgroup.com/?hsLang=en) - [Home](https://www.brightreachgroup.com/) - [ClientReach Portal](https://support.brightreachgroup.com/ClientReach-Portal) - [Billing Portal](https://www.brightreachgroup.com/billing) - [Trust Center](https://www.brightreachgroup.com/trust) Open main navigation Close main navigation - [Home](https://www.brightreachgroup.com/) - [ClientReach Portal](https://support.brightreachgroup.com/ClientReach-Portal) - [Billing Portal](https://www.brightreachgroup.com/billing) - [Trust Center](https://www.brightreachgroup.com/trust) - English Show submenu for translations - [Submit Support Ticket](https://s009g.share.hsforms.com/2NCREhpvGTXCH3ipSMtWoyg) [Submit Support Ticket](https://s009g.share.hsforms.com/2NCREhpvGTXCH3ipSMtWoyg) How can we help? - There are no suggestions because the search field is empty. 1. [BrightReach Group Support](https://support.brightreachgroup.com/kb?hsLang=en) 2. [User Support](https://support.brightreachgroup.com/kb/user-support?hsLang=en) 3. [Troubleshooting](https://support.brightreachgroup.com/kb/user-support?hsLang=en#troubleshooting) # A form isn't creating contacts or I'm not getting submissions ## Why your form submissions aren't coming through. If a form isn't producing the contacts or notifications you expect, there are a few likely causes. **Is the form actually live?** A form has to be published and correctly embedded on the page where people fill it out. If it was edited but not re-published, or the page is using an old version, submissions may not flow. **Are you looking for notifications?** If you expected an email alert on submission, check that notifications are on and going to the right people — and check spam. The contact may be getting created even if you're not being notified. **Existing contacts.** If someone already in your CRM submits the form, it updates their existing record rather than creating a new one. So "no new contact" can actually be the form working correctly. **Field mapping.** If the form's fields aren't mapped to the right properties, data can land in unexpected places or not stick. 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