---
title: Servicing Your Customers | BrightReach Group Support
description: Set up and run your support tools — shared inbox and help desk — to take care of your own customers.
---

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- [Trust Center](https://www.brightreachgroup.com/trust)
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1. [BrightReach Group Support](https://support.brightreachgroup.com/kb)
2. [Servicing Your Customers](https://support.brightreachgroup.com/kb/servicing-your-customers)

# Servicing Your Customers

 Set up and run your support tools — shared inbox and help desk — to take care of your own customers.

## Setting It Up

- [Setting Up the Help Desk in HubSpot](https://support.brightreachgroup.com/kb/knowledge-base/kb/set-up-help-desk)
- [Setting Up a Shared Inbox in HubSpot](https://support.brightreachgroup.com/kb/knowledge-base/kb/set-up-shared-inbox)

## Day to Day

- [Using the Help Desk Day to Day](https://support.brightreachgroup.com/kb/knowledge-base/kb/using-the-help-desk)

## Choosing Your Setup

- [Shared Inbox vs. Help Desk: What's the Difference and Which One Do You Need?](https://support.brightreachgroup.com/kb/knowledge-base/kb/shared-inbox-vs-help-desk)

- [How-To Guides](https://support.brightreachgroup.com/kb/how-to-guides#main-content)

    - [Deals & Pipeline](https://support.brightreachgroup.com/kb/how-to-guides#deals-pipeline)
    - [Email & Meetings](https://support.brightreachgroup.com/kb/how-to-guides#email-meetings)
    - [Reports](https://support.brightreachgroup.com/kb/how-to-guides#reports)
    - [Getting Started](https://support.brightreachgroup.com/kb/how-to-guides#getting-started)
    - [Lists & Views](https://support.brightreachgroup.com/kb/how-to-guides#lists-views)
    - [The Basics](https://support.brightreachgroup.com/kb/how-to-guides#the-basics)
- [User Support](https://support.brightreachgroup.com/kb/user-support#main-content)

    - [FAQs](https://support.brightreachgroup.com/kb/user-support#faqs)
    - [Troubleshooting](https://support.brightreachgroup.com/kb/user-support#troubleshooting)
    - [Getting Help](https://support.brightreachgroup.com/kb/user-support#getting-help)
- [Working With BrightReach](https://support.brightreachgroup.com/kb/working-with-brightreach#main-content)

    - [About BrightReach](https://support.brightreachgroup.com/kb/working-with-brightreach#about-brightreach)
    - [How We Work](https://support.brightreachgroup.com/kb/working-with-brightreach#how-we-work)
    - [Onboarding & Kickoff](https://support.brightreachgroup.com/kb/working-with-brightreach#onboarding-kickoff)
    - [Our Method](https://support.brightreachgroup.com/kb/working-with-brightreach#our-method)
    - [FAQs](https://support.brightreachgroup.com/kb/working-with-brightreach#faqs)
- [Your HubSpot System](https://support.brightreachgroup.com/kb/your-hubspot-system#main-content)

    - [Users & Access](https://support.brightreachgroup.com/kb/your-hubspot-system#users-access)
    - [Data & Hygiene](https://support.brightreachgroup.com/kb/your-hubspot-system#data-hygiene)
- [Training & Adoption](https://support.brightreachgroup.com/kb/training-adoption#main-content)

    - [Reference](https://support.brightreachgroup.com/kb/training-adoption#reference)
    - [Approach](https://support.brightreachgroup.com/kb/training-adoption#approach)
- [Servicing Your Customers](https://support.brightreachgroup.com/kb/servicing-your-customers#main-content)

    - [Setting It Up](https://support.brightreachgroup.com/kb/servicing-your-customers#setting-it-up)
    - [Day to Day](https://support.brightreachgroup.com/kb/servicing-your-customers#day-to-day)
    - [Choosing Your Setup](https://support.brightreachgroup.com/kb/servicing-your-customers#choosing-your-setup)
- [Security & Compliance](https://support.brightreachgroup.com/kb/security-compliance#main-content)

    - [HubSpot & HIPAA](https://support.brightreachgroup.com/kb/security-compliance#hubspot-hipaa)
    - [HIPAA & Data Protection](https://support.brightreachgroup.com/kb/security-compliance#hipaa-data-protection)

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BrightReach Group Help Desk  
End User Support: [usersupport@brightreachgroup.com](mailto:usersupport@brightreachgroup.com)Client Support: [clientrequest@brightreachgroup.com](mailto:clientrequests@brightreachgroup.com)  
Phone: (888) 434-2894  
Hours: M-F 8am - 6pm Eastern

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