--- title: Who do I contact at BrightReach when something breaks? description: How to reach BrightReach when something breaks, and what to include so we can help fast. --- [Skip to content](https://support.brightreachgroup.com/knowledge-base/faq/who-to-contact#main-content) English Show submenu for translations [![Brightreach Group LOGO](https://support.brightreachgroup.com/hs-fs/hubfs/Brightreach%20Group%20LOGO.png?width=200&height=200&name=Brightreach%20Group%20LOGO.png)](https://www.brightreachgroup.com/?hsLang=en) - [Home](https://www.brightreachgroup.com/) - [ClientReach Portal](https://support.brightreachgroup.com/ClientReach-Portal) - [Billing Portal](https://www.brightreachgroup.com/billing) - [Trust Center](https://www.brightreachgroup.com/trust) Open main navigation Close main navigation - [Home](https://www.brightreachgroup.com/) - [ClientReach Portal](https://support.brightreachgroup.com/ClientReach-Portal) - [Billing Portal](https://www.brightreachgroup.com/billing) - [Trust Center](https://www.brightreachgroup.com/trust) - English Show submenu for translations - [Submit Support Ticket](https://s009g.share.hsforms.com/2NCREhpvGTXCH3ipSMtWoyg) [Submit Support Ticket](https://s009g.share.hsforms.com/2NCREhpvGTXCH3ipSMtWoyg) How can we help? - There are no suggestions because the search field is empty. 1. [BrightReach Group Support](https://support.brightreachgroup.com/?hsLang=en) 2. [Working With BrightReach](https://support.brightreachgroup.com/working-with-brightreach?hsLang=en) 3. [FAQs](https://support.brightreachgroup.com/working-with-brightreach?hsLang=en#faqs) # Who do I contact at BrightReach when something breaks? ## Where to go when you need a human. **Use the support channel we set up with you during onboarding — that's the fastest way to reach us and it makes sure your request is tracked instead of lost in an inbox.** If you're not sure what that channel is, your BrightReach contact can point you to it. To get the quickest help, include: - **What you're seeing** — the actual problem, and where in HubSpot it's happening. - **What you expected instead** — that contrast usually points straight at the fix. - **How urgent it is** — so we can prioritize honestly. For common problems, the troubleshooting articles in this knowledge base may get you unstuck faster than waiting on a reply. 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