Who Does What: Roles on Your Team and Ours
Clear ownership keeps things from falling through.
Projects stall when nobody's sure who owns what. We keep the roles simple and name them at kickoff.
On your side
- A sponsor — the person who can make decisions and clear roadblocks.
- A point of contact — our day-to-day partner who routes questions and inputs.
- The doers — the people who actually run the process we're building for, available when we need their knowledge.
On ours
You get a senior systems partner accountable for the outcome — not a hand-off to a junior team after the sale. Whoever scopes your work stays close to delivering it.
We'll write these names down at kickoff so there's never a "who do I ask?" moment.