---
title: User Support | BrightReach Group Support
description: Stuck or something not working? Find answers, troubleshoot common issues, and reach the Help Desk.
---

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[![Brightreach Group LOGO](https://support.brightreachgroup.com/hs-fs/hubfs/Brightreach%20Group%20LOGO.png?width=200&height=200&name=Brightreach%20Group%20LOGO.png)](https://www.brightreachgroup.com/)

- [Home](https://www.brightreachgroup.com/)
- [ClientReach Portal](https://support.brightreachgroup.com/ClientReach-Portal)
- [Billing Portal](https://www.brightreachgroup.com/billing)
- [Trust Center](https://www.brightreachgroup.com/trust)

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- [Home](https://www.brightreachgroup.com/)
- [ClientReach Portal](https://support.brightreachgroup.com/ClientReach-Portal)
- [Billing Portal](https://www.brightreachgroup.com/billing)
- [Trust Center](https://www.brightreachgroup.com/trust)
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- [Submit Support Ticket](https://s009g.share.hsforms.com/2NCREhpvGTXCH3ipSMtWoyg)

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1. [BrightReach Group Support](https://support.brightreachgroup.com/)
2. [User Support](https://support.brightreachgroup.com/user-support)

# User Support

 Stuck or something not working? Find answers, troubleshoot common issues, and reach the Help Desk.

## FAQs

- [Is my data safe?](https://support.brightreachgroup.com/knowledge-base/faq/is-my-data-safe)
- [How do I reset my HubSpot password?](https://support.brightreachgroup.com/knowledge-base/faq/reset-hubspot-password)

## Troubleshooting

- [I have duplicate contacts or companies](https://support.brightreachgroup.com/knowledge-base/troubleshooting/duplicate-contacts)
- [I can't log in to HubSpot](https://support.brightreachgroup.com/knowledge-base/troubleshooting/cannot-log-in)
- [A workflow or automation isn't firing](https://support.brightreachgroup.com/knowledge-base/troubleshooting/workflow-not-firing)
- [My report numbers don't look right](https://support.brightreachgroup.com/knowledge-base/troubleshooting/report-numbers-wrong)
- [A form isn't creating contacts or I'm not getting submissions](https://support.brightreachgroup.com/knowledge-base/troubleshooting/form-not-working)
- [My emails aren't logging to the CRM](https://support.brightreachgroup.com/knowledge-base/troubleshooting/emails-not-logging)
- [Why can't I see certain records, features, or reports?](https://support.brightreachgroup.com/knowledge-base/troubleshooting/cannot-see-records-features)
- [My marketing emails are going to spam](https://support.brightreachgroup.com/knowledge-base/troubleshooting/emails-going-to-spam)

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## Getting Help

- [How do I get help or contact support?](https://support.brightreachgroup.com/knowledge-base/user-support/how-to-get-help)

- [How-To Guides](https://support.brightreachgroup.com/how-to-guides#main-content)
  
  
  
  
  
    - [Deals & Pipeline](https://support.brightreachgroup.com/how-to-guides#deals-pipeline)
    - [Email & Meetings](https://support.brightreachgroup.com/how-to-guides#email-meetings)
    - [Reports](https://support.brightreachgroup.com/how-to-guides#reports)
    - [Getting Started](https://support.brightreachgroup.com/how-to-guides#getting-started)
    - [Lists & Views](https://support.brightreachgroup.com/how-to-guides#lists-views)
    - [The Basics](https://support.brightreachgroup.com/how-to-guides#the-basics)
- [User Support](https://support.brightreachgroup.com/user-support#main-content)
  
  
  
  
  
    - [FAQs](https://support.brightreachgroup.com/user-support#faqs)
    - [Troubleshooting](https://support.brightreachgroup.com/user-support#troubleshooting)
    - [Getting Help](https://support.brightreachgroup.com/user-support#getting-help)
- [Working With BrightReach](https://support.brightreachgroup.com/working-with-brightreach#main-content)
  
  
  
  
  
    - [About BrightReach](https://support.brightreachgroup.com/working-with-brightreach#about-brightreach)
    - [How We Work](https://support.brightreachgroup.com/working-with-brightreach#how-we-work)
    - [Onboarding & Kickoff](https://support.brightreachgroup.com/working-with-brightreach#onboarding-kickoff)
    - [Our Method](https://support.brightreachgroup.com/working-with-brightreach#our-method)
    - [FAQs](https://support.brightreachgroup.com/working-with-brightreach#faqs)
- [Your HubSpot System](https://support.brightreachgroup.com/your-hubspot-system#main-content)
  
  
  
  
  
    - [Users & Access](https://support.brightreachgroup.com/your-hubspot-system#users-access)
    - [Data & Hygiene](https://support.brightreachgroup.com/your-hubspot-system#data-hygiene)
- [Training & Adoption](https://support.brightreachgroup.com/training-adoption#main-content)
  
  
  
  
  
    - [Reference](https://support.brightreachgroup.com/training-adoption#reference)
    - [Approach](https://support.brightreachgroup.com/training-adoption#approach)
- [Servicing Your Customers](https://support.brightreachgroup.com/servicing-your-customers#main-content)
  
  
  
  
  
    - [Setting It Up](https://support.brightreachgroup.com/servicing-your-customers#setting-it-up)
    - [Day to Day](https://support.brightreachgroup.com/servicing-your-customers#day-to-day)
    - [Choosing Your Setup](https://support.brightreachgroup.com/servicing-your-customers#choosing-your-setup)
- [Security & Compliance](https://support.brightreachgroup.com/security-compliance#main-content)
  
  
  
  
  
    - [HubSpot & HIPAA](https://support.brightreachgroup.com/security-compliance#hubspot-hipaa)
    - [HIPAA & Data Protection](https://support.brightreachgroup.com/security-compliance#hipaa-data-protection)

[![](https://support.brightreachgroup.com/hs-fs/hubfs/BRG%20LOGO%202x1.png?width=500&height=250&name=BRG%20LOGO%202x1.png)](https://www.brightreachgroup.com)

BrightReach Group Help Desk  
End User Support: [usersupport@brightreachgroup.com](mailto:usersupport@brightreachgroup.com)Client Support: [clientrequests@brightreachgroup.com](mailto:clientrequests@brightreachgroup.com)  
Phone: (888) 434-2894  
Hours: M-F 8am - 6pm Eastern

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